Introduction

JOVA is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit or make purchases on our website. By using this site, you agree to the practices described here.

Information We Collect

We may collect the following information when you use our website:

• Personal details such as name, email address, phone number, delivery address, and payment information.

• Account information if you create an account or sign up for updates.

• Technical information such as IP address, browser type, device information, and website usage data.

• Communication information from any messages, emails, or inquiries you send to us.

How We Use Your Information

Your information is used to:

• Process and fulfil orders, including delivery and payment.

• Communicate with you about your orders or account.

• Improve our website, products, and services.

• Send marketing emails or newsletters if you have opted in.

• Comply with legal obligations or prevent fraud.

Sharing Your Information

We do not sell your data. Your information may only be shared with:

• Service providers such as payment processors, couriers, or IT providers helping us run the website.

• Legal authorities if required by law, or to protect rights and safety.

Cookies & Tracking

Our website may use cookies or similar technologies to improve your experience and track usage. You can manage cookie preferences through your browser settings.

Your Rights

You have the right to:

• Access the personal information we hold about you.

• Request correction or deletion of your information.

• Object to or restrict certain types of processing.

• Withdraw consent for marketing communications at any time.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Retention of Data

We retain your personal information only as long as necessary to process orders, provide services, comply with legal obligations, or maintain records for legitimate business purposes.

Third-Party Links

Our website may contain links to third-party websites. JOVA is not responsible for the privacy practices or content of these external sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “last updated” date will be revised. Continued use of the website indicates acceptance of the updated policy.

Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact us via the website contact form or email.