Order Processing

We aim to process all orders as quickly as possible. Orders are usually prepared and dispatched within 1–3 business days. You will receive an email confirmation once your order has been shipped.

Shipping Methods & Delivery Times

Delivery times are estimates and may vary depending on your location or courier delays. Standard shipping is the default unless otherwise stated at checkout. JOVA is not responsible for delays caused by postal services or circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout and may vary depending on delivery location and method. Any applicable taxes or duties are the responsibility of the customer.

Tracking Your Order

Once your order is shipped, you will receive a tracking number (if available) via email so you can monitor your package until delivery.

Address Accuracy

Please ensure that the delivery address you provide is complete and accurate. JOVA is not responsible for lost or delayed packages due to incorrect addresses.

International Shipping

If applicable, international orders may be subject to customs fees, taxes, or import duties. These are the responsibility of the customer and are not included in the product or shipping cost.

Lost or Damaged Items

If your order is lost or arrives damaged, please contact us as soon as possible with your order number and photos if applicable. We will assess the situation and provide an appropriate solution.

Contact

For questions about shipping or delivery, please contact us via the website contact form or email.